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About us
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies in Ohio. We provide peace of mind to more than 1.2 million Ohioans through our high-quality health plans. Based in Northeast Ohio, with offices throughout the state, we are dedicated to the communities where we live and work.
Our status as a mutual company means we are owned by our members, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. This allows us to focus on what matters – helping our members live healthier through all stages of life.
Areas We Serve:
Generally available in OH
Connect With Us
Monday- Thursday: 7:30 a.m. - 7:30 p.m. EST
Friday: 7:30 a.m. - 6:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST
Phone Number
1.800.541.2770Pre-enrollment
1.800.677.8028Why us?
- Access to a broad network of doctors and hospitals – We partner with major health systems through the state to offer one of the largest provider networks in Ohio. Our SuperMed® network covers 88 counties in Ohio and three Kentucky counties (Boone, Campbell and Kenton). We also give our members access to a national provider network should you or your covered dependents need care outside of Ohio.
- Local customer service – Most of our employees work and live in Ohio, like most of you. Our Customer Care team handles thousands of calls and emails each day, providing prompt response to your needs and questions.
- Online tools to help you manage your plan – We offer a variety of tools and resources to help you get the most from your health plan benefits. Manage your plan through My Health Plan, our secure members-only website, or through our MedMutual mobile app. You can even access and send a digital copy of your member ID card to your provider - right from your smartphone.
- Your health is our priority – Whether you're living with a chronic health condition like diabetes or asthma, expecting a baby, want to stop smoking, or just trying to stay healthy, our Total HealthTM program can provide the support you need. Members are also eligible for discounts on fitness memberships and Weight Watchers® and enjoy access to our Wellness Portal where they can learn about health and wellness topics, participate in fitness challenges, and receive important health care reminders.